About Steve Hindmarsh

Our Director

Steve Hindmarsh is one of the UK’s leading mediation trainers. Steve has been mediating and training accredited mediators for twelve years.

Steve has trained over 1,400 people in skills to mediate or resolve conflict. Delivering mediation courses to over 80 organisations in UK and Europe. He has trained accredited mediator teams for 27 in-house mediation services. Steve coaches and develops new mediation trainers.

Our Associates

Our organisation calls upon a select number of experts in the field. All have a minimum of 10 years experience mediating and training mediators. Each have their own particular specialism.

Our approach

Our beliefs & values

Choosing a provider

Our approach

relationship building & settlement outcomes
restoring communication and improving co-operation
behaviour change and practical solutions
getting people back on track and working together again

Our beliefs & values

Rebuilding Relationships: We see strong relationships as a basic unit of business productivity. Restoring communication and co-operation leads to better performance. We help people remove the destabilising architecture of conflict and replace it with powerful, motivating alternatives.

Difference & Dialogue: Differences can lead to tension. Dialogue works to create connection and understanding. We use dialogue to dispel stereotypes, build trust and broaden perspectives. We focus practically on what people say and do, their behaviour and its impact.

Potential & Positive: Individuals in conflict often believe situations are irretrievable. Conflict stances are characterised by rigidity and narrowness; the line is drawn. We help people move from negative interactions to more positive behaviours which lead to mutual gain and joint progress.

Conflict & Growth: Conflict presents opportunities for learning, growth and change. Conflict is a signal, a call for attention. Conflict tells us that we could function better to address our issues, and address them together.

Choosing a provider

Mediation is growth market. Here are the questions we would ask if we were sourcing services.

Experience

How long have they been mediating or training mediators?
When was their last case, how often do they mediate?
How long have they been training in-house mediation teams? How many people have they trained in your sector?

Is the trainer the ´name on the tin´ or a new recruit?

Success

How successful are they?

What criteria are used to evaluate success?

Standards

Have they had accredited training by an approved provider?

Do they work to a code of practice or set of standards?

CPD: How are practice standards maintained?

Added Value

Many organisations have internal mediators already -What´s being offered on top of what you have already?
How does the service or learning build on your existing potential?

If you want clarity and an impartial overview of the mediation sector talk to us about what you are looking for and we will point you in the right direction.

We are a principled organisation and conduct our business in line with our values.

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