The Certificate in Mediation Skills

• Mediation Training - Approach & Overview
• The Certificate in Mediation Skills
• Mediation Skills for Managers
• Core Mediation Skills
• Managing Conflict in Working Relationships
• Workplace Mediation Conversion Course Family Mediators
• Workplace Mediation Conversion Course for Civil & Commercial Mediators
• Human Behaviour and the Psychology of Conflict
• Essential Mediator Tools
• Advanced Mediation Training

This course meets the Civil Mediation Council standard for workplace mediators: a minimum of 24 hours mediation training. The training ensures your staff are skilled for the current emphasis on resolution within employment legislation. This course strongly supports organisations in changing their culture on employee relations. 

Steve Larner, Head of Organisational Development, South Holland District Council

“Over the years I have been fortunate to work for organisations who have cared about my development. As part of my development, I have attended many training courses, and I can say with all sincerity that I have never attended a course so expertly delivered. Your passion for the subject is infectious.”

Pat Kiely, HR Consultant

If you are a senior manager in HR and want to strengthen the use of mediation within your organisation, then contact us to talk about how your organisation can benefit most from the training.

What does this course offer?

This six day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace

• A model of mediation that focuses strongly on preserving and rebuilding working relationships
• A set of skills, strategies and positive behaviours to deal with difficult conflict behaviours
• A structured, sequential, step by step process
• The techniques to engage conflicting parties, facilitate people’s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions

The Certificate in Mediation Skills (6 days)

By the end of the programme participants will be able to

1. Understand the principles, theory and concepts of mediation
2. Know the importance of creating a safe environment for mediation
3. Apply communication skills to build rapport with people in conflict
4. Overcome resistance and engage people in a win/win approach to their conflict
5. Demonstrate impartial practice within a two party conflict
6. Manage and structure the mediation process
7. Facilitate the co-operative participation of parties in conflict within mediation
8. Safely manage a range of behavioural and emotional responses within the mediation process with appropriate control
9. Build ownership and commitment with the parties through the use of empowerment and recognition
10. Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests
11. Demonstrate anti-discriminatory practice within the mediator role
12. Understand when situations are not suitable for mediation
13. Understand their own development and support needs as mediators

How will I learn?

We will offer you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking.

We will demonstrate the skills and techniques of a mediator.

We will demonstrate the steps and stages of the mediation process. You will have a chance to work through the mediation process using a variety of case studies. You will be coached through each stage of the process and receive insightful and supportive feedback on your skills, qualities and learning as a mediator.

How to book