Community Relationships

Our mediation training and services supports positive, constructive relationships with customers, patients and service users alike. We have established expertise in a range of areas including: training and managing mediators, service development, on-going support and mediator supervision. We offer a full range of courses ranging from webinars to full certificates in the following areas:

Homelessness Mediation

We have a long history of providing tailored training to mediators for leading homelessness providers. We also work in partnership from start up consultancy on bid development and funding strategy, through to training mediators and staff support and supervision.

"Steve Hindmarsh Ltd provided a flexible and bespoke service to meet the needs of Llamau's already well established service. It built on our mediator's existing learning, accreditation and award winning levels of service and took it further."
Tracey Kinsey, Mediation Manager, Llamau Ltd.

Complaints Mediation

Mediation of complaints for NHS Trusts, University Community Relations Officers or Student Experience Officers and Complaints Managers. Learning from complaints and maintaining customer relationships can add value on both sides; mediation skills can help repair and rebuild damaged relationships.

"Very informative and interesting."
Lyndsay Stevens, Patient Experience Co-ordinator, Nottingham University Hospitals NHS Trust.

"I found that the course content was very interesting and useful. The trainer was very knowledgeable and made the subject very easy to understand."
Helen Humphries, Patient Experience Team Leader, Nottingham University Hospitals NHS Trust.

Neighbour & Community Mediation

We have a long history in mediating and training mediators to resolve community and neighbour conflicts.

“Steve Hindmarsh Ltd demonstrated a flexible approach in their training provision, tailoring the course to include specific types of difficult conflict that are commonly encountered by our community mediation service. These complex areas were seamlessly incorporated and handled professionally and sensitively.

The course proved to be challenging and intensive and has benefitted the delegates not just in their mediator role but in dealing with other aspects of their professional lives. The high skill level achieved by the delegates has already been demonstrated in the local community and had a positive impact on our service delivery.

Efficient and easy communication with the trainers before and during the course helped make the arrangements incredibly easy and individual post course feedback has been invaluable for continued skills development.

Steve Hindmarsh Ltd has delivered a highly professional service with a friendly and personal touch. I look forward to an ongoing working relationship!”
Jane Blair, Manager, Wolverhampton Mediation Service.

Restorative Justice & Victim Offender Mediation

Extensive experience of managing a range of projects and training and supervising volunteer mediators, staff mediators and project managers.

Send email