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- Mediation Training - Approach & Overview
- The Certificate in Mediation Skills
- Mediation Skills for Managers
- Core Mediation Skills
- Managing Conflict in Working Relationships
- Workplace Mediation Conversion Course Family Mediators
- Workplace Mediation Conversion Course for Civil & Commercial Mediators
- Human Behaviour and the Psychology of Conflict
- Essential Mediator Tools
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Conflict Coaching
Conflict coaching provides conflict resolution skills and strategies for the individual. The coaching service provides support to those dealing with difficult people situations and who want to handle it themselves. Third party intervention by a mediator or investigator at this stage is not justified.
This one to one service for individuals also provides support as part of personal or professional development. This may be as identified by the person themselves or via their manager through appraisal, or as a result of the findings of an investigation.
This intensive one to one approach draws on our experiences as mediators, trainers and counsellors. We work with an individual to address specific concerns around
- managing or working with people they find difficult
- win / win negotiation skills
- managing differences and working co-operatively
- development of interpersonal skills
- development of conflict resolution skills
- dealing with inner conflict and its impact on motivation and leadership
This one to one work provides an alternative to the training room where confidential issues and personal, professional or business sensitivities can limit the opportunity.
We help people develop their skills and confidence, and importantly achieve the shifts in attitude and motivation required to maintain new behaviours.
We aim to give people the tools and confidence to work through difficulties with people in situations where change, teamwork, diversity and partnering are key.
This is an opportunity to support and enable your staff and nip conflict in the bud at the earliest stages. Providing the right support to your people allows them to take a leadership role in difficult conflict situations.
We provide conflict coaching in-person, over the phone or on-line to save time and expense. Our sessions work flexibly, with initial input, then your real time conversation or meeting in the workplace, then support after the event to develop and refine, if required.
HR advisors play a key role in supporting and coaching managers to resolve conflict at the earliest stage. Contact us to talk about training your HR advisors to be conflict coaches.
Other services
Where mediation, individual counselling or training has not succeeded we provide relationship counselling for business relationships. This approach offers a more in-depth focus; utilising our expertise in working with conflict, relationship management and counselling skills. We can work with an important relationship and support people in moving forward to find an acceptable, functional alternative. Contact us to talk about your options in confidence and how this approach works.