Conflict Management System Design

Conflict Management System (CMS) design takes a holistic view of conflicts and disputes. Mediation is one form of Alternative Dispute Resolution (ADR) and needs to work hand in hand with both formal and adversarial procedures. Managing conflict requires an integrated and holistic approach to difference, argument, disputes and conflict.

The first response to a difficult situation is critical. We can help your organisation build positive responses at various stages of the life of dispute or conflict. Many organisations now have mediation as part of their policy and procedures. Our services can help you maximise your investment in mediation. The role of mediation in tackling disagreement and dispute will become greatly increased in the next few years.  Our services can help you

• Integrate formal / informal processes
• Create a culture of co-operation and resolution
• Bed in a win/win approach to disputes and conflicts
• Improve access to constructive responses to conflict
• Raise awareness of the role of mediation within your organisation
• Review how your service / policy is utilised, where it is located and how it delivers
• Evaluate current use and practice and identify areas for development
• Assist you in CMS & ADR process and system design
  

Talk with us about what you want for your organisation and your people.