Managing Conflict in Working Relationships
What does this course offer?
This one day course covers key skills and approaches from mediation to help you manage your own and others conflicts. Releasing the energy, drive and resources that are tied up in conflict is hugely liberating. The course aims to help you develop- A skill set to positively respond to conflict
- An approach to prevent, de-escalate and resolve interpersonal conflict
- A set of strategies to deal with difficult conflict behaviours
Who is it for?
For all staff who want to- Respond more constructively to conflict
- Feel more confident in tackling difficult issues
- Limit the impact and damage on important working relationships
- Manage, structure and control difficult and emotional conversations
- Be able to address both the practical and emotional issues that arise in conflicts
- Resolve difficulties and move forward to solutions
- Re-build working relationships
Managing Conflict in Working Relationships (1 day)
By the end of the programme participants will be able to
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Understand conflict theory and how it influences people´s behaviour
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Apply communication skills to build rapport with people in conflict
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Overcome resistance and engage people in a win/win approach to their conflict
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Understand the benefits of impartiality in managing their own and others conflicts
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Assess and address practical and emotional issues
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Access underlying issues and the drivers behind conflict behaviour
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Work with people in conflict in a fair and structured way
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Control difficult conversations and heated exchanges
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Use positive communication to move people forward
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Constructively challenge unacceptable behaviour and set boundaries
How will I learn?
| The trainer will introduce you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking. | “This has made me look at situations differently and think about how I handle them.” |
| The trainer will demonstrate the skills, tools and techniques of a mediator. | "Staff now feel confident to tackle difficult issues."
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| You will have a chance to practice techniques in small groups working on your own scenarios. You will receive insightful and supportive feedback on your skills, qualities and learning. | "The training provided was excellent both in terms of the content and the trainer who was professional and very knowledgeable. Some aspects of the training were specifically tailored to meet our particular needs and the feedback received by our staff who attended the courses was extremely positive." |
Programme Outline
For a more detailed outline of the day download the training programme.How to book
Course Title Duration & Cost (In house cost) Location Dates (In house) Contact | Working Relationships in Conflict 1 day £160 + VAT (Please contact) Cardiff 04 Dec 2008 26 Feb 2009 (Please contact) 029 2021 4129 training@stevehindmarsh.co.uk |
Related Files
 | Managing Conflict in Working Relationships (128 Kb) |