Core Mediation Skills


This skills based course builds on the day to day experience of front line managers, team leaders, HR advisors, and employment advisors. Relevant for anyone with responsibility for nipping conflict in the bud and resolving disputes at an early stage. The course takes you step by step through a complete mediation case from start to finish.

This course gives managers the confidence to faciliate a problem solving approach in a difficult situation. It gives skilled people managers a sense of leadership in modelling good conflict management.
  • Helps managers understand how conflict affects working relationships and supports them in looking below the surface to root out underlying issues and repair relationships.
  • Strengthens informal options at an early stage to maximise the chances of resolution, rather than escalating issues through formal procedures
  • Gives managers the confidence to resolve disputes between staff locally at their level.
"The course was a good balance of theoretical and pratical information about mediation. It provided me with a framework from which to provide mediation services in my work. Most useful was trying to put into pratice what I learned through role play, and having reference materials to take away with me."
Dr. Linda Dubrow-Marshall, Counsellor, Cardiff University.

 

What does this course offer?

This two day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace
  • A model of mediation that focuses strongly on preserving and rebuilding working relationships
  • A set of skills, strategies and positive behaviours to deal with difficult conflict behaviours
  • A structured, sequential, step by step process
  • The techniques to engage conflicting parties, facilitate people´s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions.
Our mediation training is accredited with the Open College Network.

Core Mediation Skills (2 days)

By the end of the programme participants will be able to

  • Understand the principles, theory and concepts of mediation

  • Know the importance of creating a safe environment for mediation

  • Apply communication skills to build rapport with people in conflict

  • Overcome resistance and engage people in a win/win approach to their conflict

  • Demonstrate impartial practice within a two party conflict

  • Manage and structure the mediation process

  • Facilitate the co-operative participation of parties in conflict within mediation

  • Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests

  • Understand when situations are not suitable for mediation


How will I learn?

We will offer you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking.

We will demonstrate the skills and techniques of a mediator.

We will demonstrate the steps and stages of the mediation process. You will have a chance to work through the mediation process using a variety of case studies. You will be coached through each stage of the process and receive insightful and supportive feedback on your skills, qualities and learning as a mediator.

For a detailed outline of the two days download the training programme.

How to book


Course Title

Duration & Cost

In company

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Dates



Contact
Core Mediation Skills

2 day £550 + VAT

Please contact

Bristol
15-16 Mar 2010
29-30 Nov 2010
21-22 Mar 2011

0800 028 3866
training@stevehindmarsh.co.uk

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Mediation Training - Approach & Overview

Related Files

PDF (Adobe Portable Document Format) File Mediation Training - Core Mediation Skills

Regulation of the Workplace Mediation Sector

At the request of BERR & ACAS, the Civil Mediation Council (CMC) now manage a provider registration scheme for the employment and workplace mediation sector.

Registration requirements include a minimum of 24 hours training.

As of the 6th of April the Employment Act 2008 and the revised ACAS Code of Practice on Disciplinary and Grievance places the emphasis on problem solving, resolution and mediation.

Our training helps you provide an internal mediation service which can help your people step back from formal procedure and move towards resolution. Our training gives front-line managers the skills to resolve issues at the earliest stage through structured, constructive conversation.

For more information on registration and standards see our News section.

 Accredited Training

NOCN Recognised Centre
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