By the end of the programme participants will be able to
Understand the principles, theory and concepts of mediation
Know the importance of creating a safe environment for mediation
Apply communication skills to build rapport with people in conflict
Overcome resistance and engage people in a win/win approach to their conflict
Demonstrate impartial practice within a two party conflict
Manage and structure the mediation process
Facilitate the co-operative participation of parties in conflict within mediation
Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests
Understand when situations are not suitable for mediation
| The trainer will introduce you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking. | “I’m looking at situations at work very differently now.” “I’m thinking about a lot of past and current situations, and thinking about them differently, if only we had this approach then." |
| The trainer will demonstrate the skills, tools and techniques of a mediator. Key skills will be broken down and practised before being incorporated into a mediation meeting. | "I thought I was mediating before, but now I´ve realised the full scope of the role, very useful." "These skills will be useful both in my role as a mediator and in a whole range of situations as a manager." |
| The trainer will demonstrate the stages of the mediation process. You will have a chance to work through the mediation process yourself. You will be coached at difficult stages of the mediation process. You will be given insightful and supportive feedback on your skills, qualities and learning as a mediator. | "One of the best courses I´ve been on in twenty years, if not the best." |
For a more detailed outline of the two days download the training programme.
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(In house cost) Location Contact |
Cardiff 029 2021 4129 |
| | Core Mediation Skills (134 Kb) |