Core Mediation Skills
What does this course offer?
This two day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace- A model of mediation that focuses strongly on preserving and rebuilding working relationships
- A set of skills and strategies to deal with difficult conflict behaviours
- A structured, sequential, step by step process
- The techniques to engage conflicting parties, facilitate people´s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions.
Who is it for?
For front line managers, team leaders, supervisors and HR advisors who want to nip conflict in the bud early and resolve disputes which may escalate into time consuming and costly conflicts.- This course helps managers understand how conflict affects working relationships and supports them in looking below the surface to root out underlying issues and repair relationships.
- Strengthens informal options at an early stage to maximise the chances of resolution, rather than escalating issues through formal procedures
- The course is designed to give managers the confidence to resolve disputes between staff locally at their level.
Core Mediation Skills (2 days)
By the end of the programme participants will be able to
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Understand the principles, theory and concepts of mediation
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Know the importance of creating a safe environment for mediation
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Apply communication skills to build rapport with people in conflict
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Overcome resistance and engage people in a win/win approach to their conflict
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Demonstrate impartial practice within a two party conflict
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Manage and structure the mediation process
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Facilitate the co-operative participation of parties in conflict within mediation
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Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests
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Understand when situations are not suitable for mediation
How will I learn?
| The trainer will introduce you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking. | “I’m looking at situations at work very differently now.” “I’m thinking about a lot of past and current situations, and thinking about them differently, if only we had this approach then." |
| The trainer will demonstrate the skills, tools and techniques of a mediator. Key skills will be broken down and practised before being incorporated into a mediation meeting. | "I thought I was mediating before, but now I´ve realised the full scope of the role, very useful." "These skills will be useful both in my role as a mediator and in a whole range of situations as a manager." |
| The trainer will demonstrate the stages of the mediation process. You will have a chance to work through the mediation process yourself. You will be coached at difficult stages of the mediation process. You will be given insightful and supportive feedback on your skills, qualities and learning as a mediator. | "One of the best courses I´ve been on in twenty years, if not the best." |
Programme Outline
For a more detailed outline of the two days download the training programme.
How to book
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(In house cost) Location Contact |
Cardiff 029 2021 4129 |
Related Files
 | Core Mediation Skills (134 Kb) |
