Difficult Conversations

Difficult conversations helps your people have conversations that are needed; and have them fairly, constructively and respectfully.

This approach builds people´s capacity to address difficult issues and maintain important business relationships.

Our aim is to help you initiate constructive discussions on difficult issues in the face of strong feelings whilst maintaining respect, both ways, and reaching better outcomes.

This can be any business or professional conversation; with staff, colleagues, managers, clients, customers, suppliers or partners.

Conversations can be about: performance, motivation, pay, compliance, feedback, behaviour, development, personal or professional boundaries, equality and diversity issues, growth and potential.

We can coach you through a difficult conversation, train your staff, offer practical workshops on live issues for people, or directly facilitate a difficult conversation in person or over the phone. This approach helps keep business on track, even when emotions are running high and relationships feel strained.

This service can help people

Feel more confident and in control in difficult situations
Recognise that avoiding difficult conversations can limit the information available for problem solving and business decisions
Deepen and broaden the ability to communicate
Develop the ability to collaborate
Strengthen relationships through tackling weak spots linked to areas of avoidance
Dispose of the negative energy linked to unresolved issues and the time consuming drain of indirect communication
Recognise that better communication improves collaboration which, in turn, increases the resources available for mutual gains.

Not sure where to start? Let´s talk and see what we can offer.

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