Essential Mediator Tools

• Mediation Training - Approach & Overview
• The Certificate in Mediation Skills
• Mediation Skills for Managers
• Core Mediation Skills
• Managing Conflict in Working Relationships
• Human Behaviour and the Psychology of Conflict
• Essential Mediator Tools
• Advanced Mediation Training

This workshop offers key skills used by mediators. This course assumes a high level of skill and experience in working with people, managing people, experience of managing difficult situations and excellent interpersonal skills.

This course offers simple and accessible breakdowns of complex mediator techniques such as

• rapport building with people in conflict
  
• reframing
• conversation management
• constructive challenge
• interaction management
• powerful questioning techniques
• building mutuality

The course contains presentation, video scenarios, video demonstrations, individual workbook exercises, exercises to support co-working, some small group work, and large group facilitation. All serving to practically illustrate the theory and thinking behind effective work with conflict.

The workshop is available to larger groups.

This workshop is highly flexible in its design; contact us to talk about what you want from this course. This short 3 hour workshop can be offered as a stand alone workhop or as part of a one day course in conjunction with ´Human Behaviour and the Pyschology of Conflict´.