Managing Conflict in Working Relationships


What does this course offer?

This one day course covers key skills and approaches from mediation to help you manage your own and others conflicts. Releasing the energy, drive and resources that are tied up in conflict is hugely liberating. The course aims to help you develop
  • A skill set to positively respond to conflict
  • An approach to prevent, de-escalate and resolve interpersonal conflict
  • A set of strategies to deal with difficult conflict behaviours

Who is it for?

For all staff who want to
  • Respond more constructively to conflict
  • Feel more confident in tackling difficult issues
  • Limit the impact and damage on important working relationships
  • Manage, structure and control difficult and emotional conversations
  • Be able to address both the practical and emotional issues that arise in conflicts
  • Resolve difficulties and move forward to solutions
  • Re-build working relationships

Managing Conflict in Working Relationships (1 day)

By the end of the programme participants will be able to

  • Understand conflict theory and how it influences people´s behaviour

  • Apply communication skills to build rapport with people in conflict

  • Overcome resistance and engage people in a win/win approach to their conflict

  • Understand the benefits of impartiality in managing their own and others conflicts

  • Assess and address practical and emotional issues

  • Access underlying issues and the drivers behind conflict behaviour

  • Work with people in conflict in a fair and structured way

  • Control difficult conversations and heated exchanges

  • Use positive communication to move people forward

  • Constructively challenge unacceptable behaviour and set boundaries

How will I learn?

The trainer will introduce you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking.

“This has made me look at situations differently and think about how I handle them.”

The trainer will demonstrate the skills, tools and techniques of a mediator.

 "Staff now feel confident to tackle difficult issues."


"The conflict management training was a good insight into managing conflict between staff. The trainer was confident and knew his stuff whilst keeping the whole group involved."

You will have a chance to practice techniques in small groups working on your own scenarios. You will receive insightful and supportive feedback on your skills, qualities and learning.

"The training provided was excellent both in terms of the content and the trainer who was professional and very knowledgeable. Some aspects of the training were specifically tailored to meet our particular needs and the feedback received by our staff who attended the courses was extremely positive."

Programme Outline

For a more detailed outline of the day download the training programme.


How to book


Course Title

Duration & Cost

In-company

Location &
dates



Contact
Working Relationships in Conflict

1 day £250 + VAT

Please contact

Bristol
18 Mar 2010
12 Oct 2010
07 Mar 2011

0800 028 3866
training@stevehindmarsh.co.uk

What are you looking for? Let us know, see if we can deliver - here.

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Mediation Training - Approach & Overview

Related Files

PDF (Adobe Portable Document Format) File Managing Conflict in Working Relationships

Regulation of the Workplace Mediation Sector

At the request of BERR & ACAS, the Civil Mediation Council (CMC) now manage a provider registration scheme for the employment and workplace mediation sector.

Registration requirements include a minimum of 24 hours training (4 days).

As of the 6th of April the Employment Act 2008 and the revised ACAS Code of Practice on Disciplinary and Grievance places the emphasis on problem solving, resolution and mediation.

Our training helps you provide an internal mediation service which can help your people step back from formal procedure and move towards resolution. Our training gives front-line managers the skills to resolve issues at the earliest stage through structured, constructive conversation.

For more information on registration and standards see our News section.