Mediation Skills for Managers
What does this course offer?
This three day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace- A model of mediation that focuses strongly on preserving and rebuilding working relationships
- A set of skills and strategies to deal with difficult conflict behaviours
- A structured, sequential, step by step process
- The techniques to engage conflicting parties, facilitate people´s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions.
Who is it for?
For managers wanting a quick and positive option to resolve conflicts. Mediation provides a powerful opportunity to resolve complaints and grievances more effectively than formal procedures. This course helps managers look at how conflict presents itself in working relationships; giving them the tools to root out underlying issues and repair relationships. For managers wanting a positive alternative to formal procedures, case studies will focus on- Conflicts resulting in an allegation of bullying by a member of staff against their line manager
- Angry and heated exchanges between colleagues
- Typical difficult moments in joint mediation meetings
Mediation Skills for Managers (3 days)
By the end of the programme participants will be able to
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Understand the principles, theory and concepts of mediation
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Know the importance of creating a safe environment for mediation
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Apply communication skills to build rapport with people in conflict
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Overcome resistance and engage people in a win/win approach to their conflict
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Demonstrate impartial practice within a two party conflict
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Manage and structure the mediation process
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Facilitate the co-operative participation of parties in conflict within mediation
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Safely manage a range of behavioural and emotional responses within the mediation process with appropriate control
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Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests
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Understand when situations are not suitable for mediation
How will I learn?
| The trainer will introduce you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking. | “I’m looking at situations at work very differently now.” “I’m thinking about a lot of past and current situations, and thinking about them differently, if only we had this approach then.” |
| The trainer will demonstrate the skills, tools and techniques of a mediator. The principles, qualities and values of a mediator will be modelled, broken down and analysed. You will be given detailed feedback on your own approach to being a mediator. | "I thought I was mediating before, but now I´ve realised the full scope of the role, very useful." "These skills will be useful both in my role as a mediator and in a whole range of situations as a manager." |
| The trainer will demonstrate the steps and stages of the mediation process. You will have a chance to work through the mediation process yourself. You will be coached through key stages of the mediation process. You will be given insightful and supportive feedback on your skills, qualities and learning as a mediator. | "One of the best courses I´ve been on in twenty years, if not the best." |
Programme Outline
For a more detailed outline of the day download the training programme.How to book
Course Title Duration & Cost (In house cost) Location Dates (In house) Contact | Mediation Skills for Managers 3 day £495 + VAT (Please contact) Cardiff 30 Sep - 02 Oct 2008 20 - 22 Jan 2009 (Please contact) 029 2021 4129 training@stevehindmarsh.co.uk |
Related Files
 | Mediation Skills for Managers (133 Kb) |
