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- Mediation Training - Approach & Overview
- The Certificate in Mediation Skills
- Mediation Skills for Managers
- Core Mediation Skills
- Managing Conflict in Working Relationships
- Workplace Mediation Conversion Course Family Mediators
- Workplace Mediation Conversion Course for Civil & Commercial Mediators
- Human Behaviour and the Psychology of Conflict
- Essential Mediator Tools
- Advanced Mediation Training
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Mediation Service Development
Many organisations now have in-house mediators or an internal mediation service. We offer a range of services to suit your organisation
- Set up an internal mediation service
- Develop an existing service
- Maximise the use of an established service
Mediation Service Staff
The people that manage or co-ordinate your service are your most important asset. They bring the cases in, assess them and support the mediators who achieive the outcomes. They take on a broad variety of roles covering management, practice and development issues. We can provide one to one support and coaching in a format to suit.Mediation Service Development
We help from inception to evaluation. We offer practical assistance and established expertise. We have trained mediation teams for over twenty in-house services.We work with you at the start to
- assess and prepare the ground, building interest
- orientate stakeholders, build leverage, assess finance options
- integrate mediation into policies and procedures
Once under way we can help
- provide powerful messages for promotion & marketing
- provide a structure for interview and selection
- provide mediator person specs and job descriptions
- provide questions for interview
- recruit and select suitable candidates
Once established, we provide
- advice and consultancy on case management
- documentation and paperwork
- advice on service co-ordination and administration
Finally, helping you with
- evaluation
- supervision and support of mediators
- on-going professional development
- service integration, optimisation and growth
- through life project and funding issues.
Strengthening Mediation Services
Our services can help you
- Increase the number of referrals to your in house service
- Improve the quality of referrals to your in house service
- Coach and develop your mediator body in order to improve the quality of practice
- Evaluate current use and practice and identify areas for development
- Support and mentor key mediation figures
- Broaden the range and use of Alternative Dispute Resolution (ADR) & other conflict initiatives