Mediation Service

Mediation Services

We offer three levels of service. Our Solution Focused Mediation offers a rapid response for escalating disputes. Our standard Fast track service where a structured response helps you resolve issues speedily on a fixed cost. Our bespoke Step-by-Step service where you stay in control of cost and we build commitment with the parties to move forward.

Solution Focused Mediation

Delivered via conference call or on-line, the parties are brought straight to conversation and tasked with moving forward.

The Fast Track Service

You have secured agreement to mediation with parties, identified date options and a suitable venue. This service works seamlessly with your internal preparation and administration and brings our expertise to bear rapidly.

The Step-by-Step service

We help you manage difficult conflict situations. Particularly where you want to engage resistant or reluctant parties; or are seen in a party’s eyes as implicated in the dispute; or require support on how best to proceed. We build a process with the parties engaging them one step at a time. 

This service offers

• A confidential opportunity for a party to air issues in private with an impartial independent third party
• Expert explanation of the mediation process
• A skilled practitioner expert in working with resistance to mediation
• Neutral, unbiased assistance in helping people make a decision

The services can work as a package, with a limited amount of work under the Step-by-Step service creating the right conditions to proceed to the Fast Track service.

Getting the most from mediation

We want you to understand the benefits and scope of mediation and to utilise it to its full potential. Our aim is to help you

• understand where and how mediation can help
• identify the scope and potential for mediation
• decide if mediation is the best option in your situation
• identify the parties and the issues

Our Step-by-Step service is there to help

• Prepare the ground to get the most out of the process
• Agree the parties / participants
• Approach, inform and orientate the parties
• Engage the parties
• Secure consent and build commitment to the process
• Provide advice and support on the administration and logistics of the case

We provide a Mediation Information pack which helps parties and referrers prepare for and get the most out of the mediation process.

We will listen to your concerns and agree with you the best process to meet your requirements.

Mediation – what to expect

Referring a case

• We will assess the case with you over the phone (up to 1 hr)
• We will provide you with a Mediation Information pack for referrers and parties
• We agree timescales and cost outline
• You agree dates with parties and ourselves and arrange a venue

The mediation process

• We meet each party separately
• We bring parties together for a joint meeting
• The process follows a standard format which is flexible in response to parties´ needs

After the mediation

• We provide evaluation forms for each party and the referrer
• We provide a brief report on process and outcome to the referrer (We disclose no content from any confidential meeting)
• Follow up is available if requested by the parties and agreed by the referrer

We provide a more detailed outline of the sessions and process in our Mediation Information pack. This helps both referrers and parties prepare for mediation and make the most of the opportunity.

Quality

Our commitment to excellence has been shaped by a continual monitoring of quality. After mediations we seek feedback on the mediation process and the mediator´s performance from both the referrer and the parties.

We continually use debrief, self reflection, critical analysis and referencing of objective standards in order to maintain our standards and support our growth. 

Fees

Fees are calculated on a day or half day rate

Typically most two party conflicts are resolved in a day. Disputes caught in the early stages may be resolved in a half day.

A provisional costing will be agreed with you once we have assessed the case with yourselves.

The time required will be dictated by the level and complexity of the conflict, the number of parties involved and the degree of preceding formal involvement.

Our standard Agreement to Mediate sets out the full terms and conditions together with the agreed fee.

Suitability

Many situations can benefit from mediation or conflict resolution approaches. However not all situations are suitable for mediation. If we think this is the case we will make this clear to you in our initial assessments.

The parties or the situation may demand that other options are pursued. Mediation provides a positive choice for individuals and organisations to move forward. If that choice is not the right one for now, talk us to about how mediation can help at other times e.g.: after an unsuccessful team or away day; after the findings of an investigation; post tribunal re-instatement; return to work interviews; poor morale and team work.

Preparation

The client should arrange an appropriate venue, guidance will be provided. We require the client to provide neutral, confidential meeting rooms either on or off your premises. Provide light refreshments and break out rooms for each party. The referrer will be sent our ´Mediation Information Pack´ to be forwarded onto parties.

Mediation - a confidential service.