Mediation Skills for Managers


For managers wanting a quick and positive option to resolve conflicts. Mediation provides a powerful opportunity to resolve complaints and grievances more effectively than formal procedures.

This course offers high relevance and will stretch and challenge both middle managers and HR staff. The training transforms managers from problem fixers into mediating managers who can facilitate problem solving between others. Managers feel able to coach people from conflict through to collaboration; enabling staff to take responsibility for their own solutions.

This course gives managers the tools to root out underlying issues, reach practical solutions and repair relationships. For managers wanting a positive alternative to formal procedures, case studies will focus on 
  • Conflicts resulting in an allegation of bullying by a member of staff against their line manager
  • Angry, heated and tearful exchanges between colleagues
  • Typical difficult moments in joint mediation meetings
This course helps managers demonstrate practical leadership on new approaches to employee relations.

 

What does this course offer?

This three day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace

  • A model of mediation that focuses strongly on preserving and rebuilding working relationships

  • A set of skills, strategies and positive behaviours to deal with difficult conflict behaviours

  • A structured, sequential, step by step process

  • The techniques to engage conflicting parties, facilitate people´s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions.

Our mediation training is accredited with the Open College Network.

Mediation Skills for Managers (3 days)

By the end of the programme participants will be able to

  • Understand the principles, theory and concepts of mediation

  • Know the importance of creating a safe environment for mediation

  • Apply communication skills to build rapport with people in conflict

  • Overcome resistance and engage people in a win/win approach to their conflict

  • Demonstrate impartial practice within a two party conflict

  • Manage and structure the mediation process

  • Facilitate the co-operative participation of parties in conflict within mediation

  • Safely manage a range of behavioural and emotional responses within the mediation process with appropriate control

  • Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests

  • Understand when situations are not suitable for mediation

 

 

 

How will I learn?

We will offer you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking.

We will demonstrate the skills and techniques of a mediator.

We will demonstrate the steps and stages of the mediation process. You will have a chance to work through the mediation process using a variety of case studies. You will be coached through each stage of the process and receive insightful and supportive feedback on your skills, qualities and learning as a mediator.

For a more detailed outline of the day download the training programme.

How to book


Course Title

Duration & Cost

In company

Location &
Dates



Contact
Mediation Skills for Managers

3 day £825 + VAT

Please contact

Bristol
01-03 Mar 2010
15-17 Nov 2010
23-25 Feb 2011

0800 028 3866
training@stevehindmarsh.co.uk


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Mediation Training - Approach & Overview

Related Files

PDF (Adobe Portable Document Format) File Mediation Training - Mediation Skills for Managers

Regulation of the Workplace Mediation Sector

At the request of BERR & ACAS, the Civil Mediation Council (CMC) now manage a provider registration scheme for the employment and workplace mediation sector.

Registration requirements include a minimum of 24 hours training.

As of the 6th of April the Employment Act 2008 and the revised ACAS Code of Practice on Disciplinary and Grievance places the emphasis on problem solving, resolution and mediation.

Our training helps you provide an internal mediation service which can help your people step back from formal procedure and move towards resolution. Our training gives front-line managers the skills to resolve issues at the earliest stage through structured, constructive conversation.

For more information on registration and standards see our News section.

 Accredited Training

NOCN Recognised Centre
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