Mediation Standards

Quality assurance, accountability and ethical practice are key issues in the emerging industry of mediation and conflict resolution.

We work to the following codes of practice -

• European Code of Conduct for Mediators - PDF.
• The American Association of Conflict Resolution (ACR) ‘Model Standards of Conduct for Mediators’ - PDF.
• British Association for Counselling and Psychotherapy (BACP) Ethical Framework - link.

Complaints

We welcome feedback and recognition when we excel in getting it right. We also welcome feedback and take responsibility if we get it wrong. For individuals or organisations who are dissatisfied with our services, please ask to see our complaints procedure.

If you want to tell us how pleased you are with our services or have feedback for us then contact us.