Mediation Training - Approach & Overview


We have been providing accredited mediation training for twelve years. We offer the experience and expertise that comes from twelve years of training accredited mediators.

We offer bespoke, standardised and informal learning opportunities. We specialise in training internal mediation teams.  

Our courses provide skills to deliver under the revised Code of Practice on grievance and disciplinary issues. Our approach strongly supports culture change initiatives on employee relations.

Overview of Mediation & Conflict Courses
Our trainers
Accredited Mediation Training & Quality Assurance
Delivery
Resources

Overview of Mediation & Conflict Courses

Our range of courses offers choices for your staff and your organisation in how best to manage and respond to conflict.

We give people the skills, confidence and positive behaviours to resolve other people´s conflicts as well as their own.

Our short courses help front line supervisors and managers strengthen informal resolution. The ´Core Mediation skills´ course works very well for HR advisors who want to nip disputes in the bud or advise or coach managers.

The ´Mediation Skills for Managers´ course is well suited to managers who may be the last option for resolution prior to formal complaint and investigation.

The ´Certificate in Mediation Skills´ is for HR staff and in house mediators. This intensive and challenging programme gives the skills and confidence to resolve complex conflicts and acheives a real shift on employee relations.

We offer one day courses and workshops to raise awareness, give knowledge and help people better manage their working relationships.

For established mediator teams we offer advanced training and refresher sessions.

Our trainers

We provide leaders in the field. People who are committed to their practice on both a personal and professional level. All our trainers has a minimum of ten years experience as both a mediator and a trainer. Our trainers demonstrate their expertise live on the course. We support people through a powerful journey of professional development leaving people ready to mediate on completion of the course.

Accredited Mediation Training & Quality Assurance

We are a NOCN Recognised Centre. NOCN (National Open College Network) is recognised under the QCDA (Qualifications and Curriculum Development Agency). We undergo external verification and an annual independent quality review.

The course is accredited with the Open College Network (OCN) at level 3; equivalent to NVQ 3 and A level.

We use pre-course questionnaires to orientate delegates and profile the day to day issues they want to resolve. We provide highly realistic and relevant learning experiences that accurately capture the issues your staff deal with.

Delivery

Our courses combine a powerful mix of trainer demonstration, skills practice, observation, discussion, theory, reflection and analysis.

For our accredited programmes there are three elements to the training

  1. Pre course preparation

  2. The on-course training experience

  3. Post course study: support materials provided.

We take the complex task of managing and resolving conflict and transform people´s learning through simple strategies honed through experience.

Resources

Delegates are provided with a comprehensive workbook containing

  • examples of mediator phrases, questions and skills
  • checklists for each stage of the mediation process
  • sample scripts for key inputs by mediators
  • information on the theory base of mediation
  • an on-going practice development framework
Delegates are provided with structured materials to support both pre and post course work.


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Regulation of the Workplace Mediation Sector

At the request of BERR & ACAS, the Civil Mediation Council (CMC) now manage a provider registration scheme for the employment and workplace mediation sector.

Registration requirements include a minimum of 24 hours training (4 days).

As of the 6th of April the Employment Act 2008 and the revised ACAS Code of Practice on Disciplinary and Grievance place the emphasis on problem solving, resolution and mediation.

For more information see our News section.