The Certificate in Mediation Skills
What does this course offer?
This six day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace
- A model of mediation that focuses strongly on preserving and rebuilding working relationships
- A set of skills and strategies to deal with difficult conflict behaviours
- A structured, sequential, step by step process
- The techniques to engage conflicting parties, facilitate people’s co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions
Who is it for?
Does this sound and feel relevant? Then it is probably for you. This mediation course is relevant for HR managers, HR business partners, middle managers, and independent HR consultants. The course will be structured around a number of case studies focusing on conflicts
- Between two colleagues where one is temporarily acting up
- Between a worker and their line manager, where there has been an allegation of bullying
- Between an established team leader and a newly appointed departmental manager, where there are suspicions of prejudice and allegations of discriminatory attitude or behaviour
If you are a senior manager in HR and want to strengthen the use of mediation within your organisation, then contact us to talk about how your organisation can benefit most from the training.
The Certificate in Mediation Skills (6 days)
By the end of the programme participants will be able to
- Understand the principles, theory and concepts of mediation
- Know the importance of creating a safe environment for mediation
- Apply communication skills to build rapport with people in conflict
- Overcome resistance and engage people in a win/win approach to their conflict
- Demonstrate impartial practice within a two party conflict
- Manage and structure the mediation process
- Facilitate the co-operative participation of parties in conflict within mediation
- Safely manage a range of behavioural and emotional responses within the mediation process with appropriate control
- Build ownership and commitment with the parties through the use of empowerment and recognition
- Assist people in conflict to achieve outcomes through the mediation process which jointly satisfy their needs and interests
- Demonstrate anti-discriminatory practice within the mediator role
- Understand when situations are not suitable for mediation
- Understand their own development and support needs as mediators
How will I learn?
| The trainer will introduce you to a range of models and theories that will help you understand how conflict affects people’s behaviour, communication and thinking. | “I’m looking at situations at work very differently now.” “I’m thinking about a lot of past and current situations, and thinking about them differently, if only we had this approach then.” |
| The trainer will demonstrate the skills, tools and techniques of a mediator. The principles, qualities and values of a mediator will be modelled, broken down and analysed. You will be given detailed feedback on your own approach to being a mediator. | "I thought I was mediating before, but now I´ve realised the full scope of the role, very useful." "These skills will be useful both in my role as a mediator and in a whole range of situations as a manager." |
| The trainer will demonstrate the steps and stages of the mediation process. You will have a chance to work through the mediation process using a variety of case studies. You will be coached through each stage of the process and receive insightful and supportive feedback on your skills, qualities and learning as a mediator. | "I will look at situations in work now from a completely new perspective. Inspirational." "One of the best courses I´ve been on in twenty years, if not the best." "This has changed the way I look at life: it´s made me think about how I manage people, and how I am with people generally." |
Programme Outline
For a more detailed outline of the six days download the training programme.
How to book
Course Title Duration Location Cost Dates Contact | The Certificate in Mediation Skills 6 days £985 + VAT (Please contact) Cardiff £985 + VAT 17-19 Feb & 03-05 Mar 2009 15-17 Sep & 29 Sep-01 Oct 2009 London £1,250 + VAT 17-19 & 24-26 Mar 2009 09-11 & 23-25 Jun 2009 06-08 & 20-22 Oct 2009 Birmingham £1,175 + VAT 28-30 Apr & 12-14 May 2009 10-12 & 24-26 Nov 2009 (For in-house rates please contact) 029 2021 4129 training@stevehindmarsh.co.uk |
Related Files
 | The Certificate in Mediation Skills (130 Kb) |
| The Gibbons Review into the Dispute Resolution Regulations has made the following key recommendation |
‘Challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g.: through greater use of in-house mediation….’
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Accredited Training |
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QualityThe course is restricted to eight delegates. This allows us to individually tailor attention and support to help you develop ownership of the mediator role. The course is accredited with the Open College Network Wales. |
DeliveryPre- course questionnaires allow us to adapt the content to your situation. The course is delivered over two runs of three days, with a one week gap in between for reflection, consolidation and study. Post course study is required for the accreditation and structured learning materials and direct support are available. |
Course MaterialsA delegate’s workbook is provided. This pack includes structured learning materials to support private study. The assessment process and assessment criteria are detailed. |