Resources

Useful Reading

When it comes to learning about conflict there is no substitute for direct experiential learning. Here are the top ten books we have found most useful and supportive in our learning and practice. In addition, we will be adding a small number of websites which offer a vast range of resources on conflict, mediation and negotiation.

	The Mediation Process: Practical Strategies for Resolving Conflict Christopher W Moore A wealth of knowledge and experience; indispensable.
	Mediation for Managers John Crawley, Katherine Graham A goldmine of practical tips and techniques from the leaders in the field.
	Getting to Yes: Negotiating Agreement Without Giving In Roger Fisher, William Ury, Bruce Patton The seminal text on a core principle in mediation: interest-based negotiation.
	The Promise of Mediation Baruch Bush, R. and Folger, J. A classic which profoundly altered the practice and direction of mediation.
	The Little Book of Conflict Transformation Lederach, JP A tiny jewel of a book by an eminent scholar and practitioner in the field of conflict resolution.
	Difficult Conversations Stone D, Patton D, Heen S Works as a self-help book and also gives mediators insight into how conflict is fuelled by the way we talk.
	Getting Past No: Negotiating with Difficult People William Ury A book to help people see beyond and reframe the limiting label ´difficult´.
	Resolving Personal and Organizational Conflict Kenneth Cloke, Joan Goldsmith Like ´Mediation for Managers´ one of the few books specifically on workplace conflict. Full of useful case studies.
	The Mediator´s Handbook Jennifer E. Beer, Eileen Stief, Friends Conflict Resolution Programs A popular book for trainee mediators - focuses largely on community contexts.
	Non-Violent Communication Marshall B Rosenberg Many mediators are passionate about Rosenberg´s approach. Like ´Difficult Conversations´ he unpicks and rebuilds the mechanics of how we talk with each other.

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