Mediation Service Development
Many organisations now have internal mediators or an internal mediation service. We offer a range of services to suit your organisation
- Set up an internal mediation service
- Develop an existing service
- Maximise the use of an established service
Mediation Service Staff
The people that manage or co-ordinate your service are your most important asset. They bring the cases in, assess them and support the mediators who achieive the outcomes. They take on a broad variety of roles covering management, practice and development issues. We can provide one to one support and coaching in a format to suit.Mediation Service Development
We help from inception to evaluation. We offer practical assistance and established expertise. We have trained mediation teams for over twenty in-house services.We work with you at the start to
- assess and prepare the ground, building interest
- orientate stakeholders, build leverage, assess finance options
- integrate mediation into policies and procedures
Once under way we can help
- provide powerful messages for promotion & marketing
- provide a structure for interview and selection
- provide mediator person specs and job descriptions
- provide questions for interview
- recruit and select suitable candidates
Once established, we provide
- advice and consultancy on case management
- documentation and paperwork
- advice on service co-ordination and administration
Finally, helping you with
- evaluation
- supervision and support of mediators
- on-going professional development
- service integration, optimisation and growth
- through life project and funding issues.
Strengthening Mediation Services
Our services can help you
- Raise awareness of the role of mediation within your organisation
- Increase the number of referrals to your in house service
- Improve the quality of referrals to your in house service
- Bed in a culture of making mediation the first choice rather than the last resort
- Coach and develop your mediator body in order to improve the quality of practice
- Review how your service / policy is utilised, where it is located and how it delivers
- Evaluate current use and practice and identify areas for development
- Support and mentor key mediation figures
- Create a supportive organisational culture
- Broaden the range and use of Alternative Dispute Resolution (ADR) & other conflict initiatives
- Integrate Mediation & ADR initiatives within formal policy & procedure
Costs
We charge the same rate as our standard mediation models. We will charge either day rates for setting up services or charge by the hour for developing and maximising existing services. Talk with us about what you want and we´ll outline service and cost options for you.