Birmingham - Aston Business School, Aston Triangle, B4 7ET

Bristol - Hilton, Woodlands Lane, Bradley Stoke, BS32 4JF

Cardiff - New House Country Hotel, Thornhill Rd, CF14 9UA

London - 76 Portland Place, W1B 1NT

Participants on our certificate courses qualify for post-course career development advice and consultancy free of charge.

The Certificate in Mediation Skills offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace

• A model of mediation that repairs and rebuilds working relationships
• A set of skills, strategies and positive behaviours to deal with difficult negative conflict
• A structured, step by step process
• Techniques to engage conflicting parties, facilitate co-operation, and support people in taking responsibility for their own solutions

Accredited with the Open College Network at level 3, offering 3 units and 9 credits.

We have retrained delegates who have been previously trained by several of the UK's leading specialist workplace mediation providers. These delegates are telling us that our courses are simply much better, cover more, take them much further and provide them with better skills and knowledge to mediate and resolve conflicts.

Participants on our certificate courses qualify for post-course career development advice and consultancy free of charge.

For details of our in-house mediation training rates see - here.

The course is suitable for internal mediation teams or individuals wanting to excel in mediation.

The course is a valuable investment for those wanting to change the culture on employee relations, including senior managers, HR professionals, employee relations managers, senior workforce & people managers, trade union representatives and change consultants.

The course can strengthen prevention and reduce escalation for front line managers, harassment & bullying contact officers, welfare officers, equality and diversity officers, EAP staff, and employment lawyers.

The course can also add value to the impact of internal coaches, external HR consultants, complaints managers, supply chain managers and contracts officers.

The course is highly relevant for anyone who deals with conflict on a daily basis and who wants more from difficult negotiations, complex communications and critical relationships.

For mediation courses on complaints resolution, homelessness, neighbour & community conflict, and restorative justice see the section on - Community Relationships.

The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively in complex and challenging conflicts. The course offers practical skills and techniques to help people reach resolution.

Course objectives:

1. Understand the principles and theory of mediation
2. Understand the psychology of conflict escalation and conflict resolution
3. Create a safe environment within the mediation process
4. Build rapport and trust with people in conflict
5. Engage resistant people in a constructive process
6. Maintain an impartial role
7. Manage and structure the mediation process
8. Facilitate co-operation and joint problem-solving
9. Demonstrate anti-discriminatory practice
10. Constructively manage difficult, conflict behaviours and strong emotions with appropriate control
11. Strengthen sustainable resolution by addressing underlying psychological factors
12. Assist people in conflict to achieve win-win outcomes
13. Know when to mediate and when not to
14. Understand your own development and support needs as a mediator

Comprehensive course materials include

• scripts for key mediator inputs
• question lists
• mediation process maps and checklists
• typical conflict challenges and model responses
• ethical framework
• post course study pack
• full course assessment criteria.

The course is delivered over two runs of three days (Tue-Thu) with a week in between for reflection and practice.

 

Payment:

Must be made in full no later than 14 working days prior to the course start date.

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Transfers:

The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.

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Substitute delegates:

You can transfer a place on a course to a substitute delegate free of charge.

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Cancellations:

The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to training@stevehindmarsh.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page.

Mediation Training - Certificate in Mediation Sills.pdf
Mediation Training - Booking a Course - FAQ.pdf