Workplace Mediation Webinar (45 mins)
Talk live with a leading trainer and mediator. Acquire skills and techniques from your screen. This short, intensive programme is for experienced people managers & HR professionals who are already informally mediating and have no previous mediation training. The course covers common pitfalls and solutions when mediating staff conflicts.
The course gives key skills and techniques that have been honed and refined through experience. A mix of presentation, question & answer and demonstration live on your screen.
The course is restricted to 8 delegates to ensure your questions are asked and answered.
2.00 pm GMT + 1
An intensive session giving a rapid grasp how a mediator unlocks conflict and the tools used to reach resolution. The session highlights common pitfalls in trying to mediate, explains the reasons for blocks and difficulties and offers alternatives and solutions.
For anyone with responsibility for resolving issues at the earliest stage; team leaders, supervisors, line managers, reporting officers, HR advisors, HR business partners, union reps, harassment contact officers, equality & diversity advisors, complaints officers, contracts managers and customer relations managers.
If you already informally mediate, this course will give you the skills, structure and words to boost both your confidence and performance in this area.
Key skills, questions and techniques to move people to solutions:
- an overview of dispute resolution options
- mediation principles in practice
- shape and structure of the mediation process
- when to mediate and when not to mediate
- mediator's top 3 approaches
- mediator's top 3 skills
- the critical shift in focus in working as a mediator
- mediation's win-win approach
- the psychology of conflict
- questions for win-win solutions
- key techniques to change conflict thinking
- accessing the positive in negative situations.
You will receive a copy of the presentation materials.
Payment:
Must be made in full no later than 14 working days prior to the course start date.
Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.
Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.
Cancellations:
The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%
Cancellations must be received in writing via email to training@stevehindmarsh.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.
For full terms and conditions please see Terms and conditions page.
