Bristol - Hilton, Woodlands Lane, Bradley Stoke, BS32 4JF

London - 76 Portland Place, W1B 1NT

The Workplace Mediation Conversion Course focuses on interpersonal conflict and relationship rebuilding and repair. The course will deal with issues such as bullying and harassment and how to help people step back from complaints, formal procedures and threat of investigation.

Employers want to maintain and strengthen working relationships as well as get practical win-win outcomes. The course offers a model of mediation which has changed the field of workplace mediation: a model that repairs and rebuilds working relationships.

The Government wants to reduce the damage, costs and losses associated with escalation through formal procedure and employment tribunal. The Government's commitment to workplace mediation is part of the agenda for growth and business fitness for international competition.

The course will help you understand how mediation fits with and supports policies such as bullying & harassment, fairness & dignity, equality and diversity, performance management, sickness & absence and stress management.

You will have the confidence to conduct intake and assessments with Human Resources and referring managers, work with union representatives, manage allegations of bullying and accusations of policy and procedures breach within organisations.

This course offers accreditation for Units 1 and 2 of our Certificate in Mediation Skills accredited through the Open College Network.

For family mediators, civil & commercial mediators, neighbour & community mediators.

The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively to conflict. The course offers practical skills and techniques to help people reach resolution.

By the end of the programme participants will be able to

• Understand the legislative incentive for workplace mediation
• Understand the range of formal and informal dispute resolution options within the workplace
• Conduct assessment and intake with HR and referring managers
• Recognise the content, relations and processes of conflict in the workplace
• Encourage, motivate and sell workplace mediation to contacts and clients
• Overcome resistance to mediation within an organisational setting and engage people in a win/win approach to their conflicts
• Understand the impact of conflict management styles within line management structures
• Understand the relationship between interpersonal power and formal procedure in a workplace conflict
• Rebuild and repair working relationships through a relational mediation process
• Know when to mediate and when not to mediate in a workplace setting.

Comprehensive course materials include

• scripts for key mediator inputs
• question lists
• mediation process maps and checklists
• typical conflict challenges and model responses
• post course study pack
• full course assessment criteria.
   

Payment:

Must be made in full no later than 14 working days prior to the course start date.

Transfers:

The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.

Substitute delegates:

You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:

The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to training@stevehindmarsh.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page.