Testimonials

  • Mediation Skills Overview (1 day)

    A very useful course which all managers need to go through.

    Gezahegn Kebede, Regional Director East & Southern Africa, Plan International

  • Invaluable tool for the team.

    Group Head of Personnel & Training, Private Sector Client

  • This was an exceptional one day training and definitely a good
    example of value for money.

    Adama Coulibaly, Regional Director West Africa, Plan International

  • Excellent! The trainers are their own personal ´marketing tools´ of how good the methodology is through their personal behaviour and modelling.

    Remata Evora, Country Director, Bangladesh, Plan International

  • A really valuable day with lots to take forward and build on.

    Regional Personnel & Training Officer, Private Sector Client

  • Great trainer, with a great style and relaxed manner, open to question and very effective at putting material into context.

    Training & Development Advisor, Private Sector Client

  • Core Mediation Skills (2 day)

    Very good course. Enjoyable and positive learning experience.

    Chris Byrne, HR Manager (Change) SOAS

  • I found the course excellent and would recommend it to all staff!
     

    Sean Burns, Systems Operations Manager, EUMETSAT.

  • "Excellent, very enjoyable and enlightening. Trainer had a very good understanding of Equalities & Diversity issues."
     

    Leyla Okhai, Equality Advisor, University of Oxford.

  • Excellent course and the facilitator was extremely knowledgeable. Would highly recommend the course to anyone interested in mediation.

    Mark Appleby, Director of HR, NHS Somerset

  • Excellent training. Steve was exceptionally knowledgeable, personable and fully understood and responded to the requirements of our group (we are all Equality and Diversity practitioners.) I completed the course feeling confident and excited about my skills as a mediator. I would not hesitate to recommend this training.

    Fiona McClement, Equalities & Diversity Advisor, University College London

  • Fantastic course, very illuminating. Good balance of both skills & knowledge and personal development & awareness, highly valuable and inspiring.

    Christine Bischel, Employment Advisor, Jobs in Mind

  • Enjoyed the course, its content and practical sessions. I especially feel the skills will be useful in this environment and may lead to better conflict resolution in the future. I would recommend this course for all our managers.

    Compliance Manager, Private Sector Client

  • Fantastic course!

    Head of Department, Private Sector Client

  • Really enjoyed this course, excellent content. All skills learnt will be extremely useful in my day to day job.

    Custody Manager, Private Sector Client

  • Good course that should provide a culture shift within our workplace.

    Head of Security, Private Sector Client

  • Excellent course.

    Marianne Stout, HR Manager, The National Archives

  • Having previously attended a 1 day course elsewhere, this exceeded all expectations.

    Sofi Speed, HR Manager, The National Archives

  • I found the course challenging and useful and feel that I will be able to take aspects away to use in my job.

    Sarah MacWilliam, HR Manager, Entertainment One Group

  • Excellent course.

    Prison Officer, HMP Eastwood Park

  • Very good course, excellent trainer.

    Prison Officer, HMP Eastwood Park

  • The subject content was interesting and relevant to my role and the tutor made the learning interesting and fun.

    Equalities Officer, HMP Eastwood Park

  • Really engaging course. Very relevant to work. I have developed some useful new skills.

    Patrick Johnson, Head of Equality & Diversity, Manchester University

  • Complaints Mediation (2 day)

    Very informative and interesting. (Mediation Skills Overview - 1 day)

     

    Lyndsay Stevens, Patient Experience Co-ordinator, Nottingham University Hospitals NHS Trust.

  • I found that the course content was very interesting and useful. The trainer was very knowledgeable and made the subject very easy to understand. (Mediation Skills Overview - 1 day)

     

    Helen Humphries, Patient Experience Team Leader, Nottingham University Hospitals NHS Trust.

  • Certificate in Mediation Skills (6 day)

    Very powerful course – challenging, stretching, thought provoking and rewarding. I’ve learned an incredible amount.

    Gian Fazey-Koven, Business Development Officer, University of Worcester

  • Excellent course, clearly expert in the subject and is an effective trainer in addition to a successful practitioner, which are two very different skill sets. Thoroughly enjoyed and benefited from it. Thank you.

    Annie Finlayson, Director of Corporate Development, PHS Hygiene

  • Most useful.

    Xavier Calbet, Meteorological Scientist, EUMETSAT

  • “Over the years I have been fortunate to work for organisations who have cared about my development. As part of my development, I have attended many training courses, and I can say with all sincerity that I have never attended a course so expertly delivered. Your passion for the subject is infectious."

    Pat Kiely, HR Consultant

  • Intensive, challenging, thought provoking, but highly responsive to individual and group needs. I did not lose focus once during 6 days of intense concentration – which is an indicator for me of how much I was fully engaged in the course and the process. This is the best course I have ever attended which I will attribute to Steve’s styles, skills and empathy. His responsiveness and language demonstrate a natural and gifted trainer.

    Gabrielle Ward, RCN ER Advisor, GMB workplace steward, training advocate

  • One of the most valuable courses I have attended. Provided me with challenge and development. Skills learnt can be used in a wider context beyond just mediation.

    Steve Larner, Head of Organisational Development, South Holland District Council

  • Very enlightening training and experience.

    François Montagner, Surface & Soundings Product Manager, EUMETSAT

  • Certificate in Mediation Skills (5 day)

    Very powerful course – challenging, stretching, thought provoking and rewarding. I’ve learned an incredible amount.

    Gian Fazey-Koven, Business Development Officer, University of Worcester

  • Excellent course, clearly expert in the subject and is an effective trainer in addition to a successful practitioner, which are two very different skill sets. Thoroughly enjoyed and benefited from it. Thank you.

    Annie Finlayson, Director of Corporate Development, PHS Hygiene

  • One of the most valuable courses I have attended. Provided me with challenge and development. Skills learnt can be used in a wider context beyond just mediation.

    Steve Larner, Head of Organisational Development, South Holland District Council

  • Most useful.

    Xavier Calbet, Meteorological Scientist, EUMETSAT

  • Managing Conflict in Working Relationships (1 day)

    Excellent course, highly applicable to the job, invaluable for carrying out job roles effectively.

    Custody Officer, Private Sector Client

  • The trainer had a sound knowledge of the issues that could take place at the facility and was able to manage his expertise around them.

    Custody Manager, Private Sector Client

  • Very insightful. Enjoyed the course and feel more confident when dealing with conflicts and confrontation.

    Custody Officer, Private Sector Client

  • Workplace Mediation Conversion Course

    I was astonished at how highly and consistently evaluated the course was. Many of the delegates have cited this as the best piece of training they have had in many years. It has energised the group as well as giving them skills and confidence in workplace mediation. Our mediators really felt they had learned something about mediation and it has given them new tools and techniques that are also relevant to family mediation. This was a large investment for us, and has exceeded our expectations.
     

    Ian Bloxham, Manager, Bristol Family Mediation

  • Best two days training I have had in memory. Clarity of trainer and practical demonstrations particularly useful. Exceptionally good training.
     

    Lesley Lanman, Mediator, West Wales Mediation

  • Very, very worthwhile. This was an extremely productive course. I found that both Steve’s knowledge of his subject and his ability to convey his experience ensured that the course delivered a high quality learning experience within a lively and interactive environment. The content offered not only an introduction to how mediation skills can be used within a workplace setting but also opened up new ideas for consideration within family mediation practice. Many thanks.

    Mairi Frith, Mediator, PPC, Bristol Family Mediation