Workplace Mediation Conversion Course Family Mediators


The course content will focus on resolving disputes and conflict in the workplace. Grievance and Discipline procedures changed on the 6th April 2009 with the implementation of ACAS´s revised Code of Practice. The emphasis is on resolution and problem solving with mediation cited as a step prior to formal procedure.

What does this course offer?

Our model focuses on interpersonal conflict and relationship rebuilding and repair. The course offers a practical introduction to transformative mediation. The course will deal with issues such as bullying and harassment and how to help people step back from complaints, formal procedures and threat of investigation. Employers want to maintain and strengthen working relationships as well as get practical win-win outcomes. The course offers a model of mediation which has changed the field of workplace mediation: a model that repairs and rebuilds working relationships.

The course will help you understand how mediation fits with and supports policies such as bullying & harassment, fairness & dignity, equality and diversity, performance management, sickness & absence and stress management.

You will have the confidence to conduct intake and assessments with Human Resources and referring managers, work with union representatives, manage allegations of bullying and accusations of policy and procedures breach within organisations.

Accredited Mediation Training & CPD Points

This course offers accreditation for Units 1 and 2 of our Certificate in Mediation Skills accredited through the Open College Network.

We are applying for CPD points, there may be local discretion to award Category B points.

Workplace Mediation

This two day conversion course is designed to give confidence to family mediators in taking on workplace mediations. The course builds on existing mediation training and experience. The course intends to broaden practice, build on dispute settlement and develop new skills to resolve relationship conflict in the workplace.
 
By the end of the programme participants will be able to
  • To understand the legislative context for workplace mediation
  • To understand the standard and organic dispute resolution options within the workplace
  • To conduct assessment and intake with HR and local managers
  • To recognise the content, relations and processes of conflict in the workplace
  • Overcome resistance to mediation within an organisational setting and engage people in a win/win approach to their conflicts
  • Understand the impact of conflict management styles within line management structures
  • Understand the relationship between interpersonal power and structural power in workplace conflict
  • To rebuild and repair working relationships through a relational mediation process
  • To understand mediable and non-mediable issues within the workplace setting.

Venue & Location

We can run in-house courses at your offices or set up an open programme in your area.

Contact us for more information on 0800 028 3866 or training@stevehindmarsh.co.uk.


Course Title

Duration

Cost

In-company

Location

Dates



Contact
Workplace Mediation

2 days

£550 + VAT

For in-company rates please contact

Cardiff

15-16 Feb 2010
01-02 Nov 2010
09-10 Feb 2011

0800 028 3866
training@stevehindmarsh.co.uk



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Mediation Training - Approach & Overview

“I was astonished at how highly and consistently evaluated the course was. Many of the delegates have cited this as the best piece of training they have had in many years. It has energised the group as well as giving them skills and confidence in workplace mediation. Our mediators really felt they had learned something about mediation and it has given them new tools and techniques that are also relevant to family mediation. This was a large investment for us, and has exceeded our expectations.”
Ian Bloxham, Manager, Bristol Family Mediation

“Best two days training I have had in memory. Clarity of trainer and practical demonstrations particularly useful. Exceptionally good training.”
Lesley Lanman, Mediator, West Wales Mediation

“Very, very worthwhile. This was an extremely productive course. I found that both Steve’s knowledge of his subject and his ability to convey his experience ensured that the course delivered a high quality learning experience within a lively and interactive environment. The content offered not only an introduction to how mediation skills can be used within a workplace setting but also opened up new ideas for consideration within family mediation practice. Many thanks.”
Mairi Frith, Mediator, PPC, Bristol Family Mediation

“Genuinely interesting and useful training, well balanced and presented. The skills used and how applied were readily usable in other mediation arenas. It rekindled our enthusiasm for mediation. It was great to see all our mediators really engaged and thoroughly enjoying the course, throughout. The most enjoyable training I’ve done in as long as I can remember.”
Jonathan Price, Manager, Gwent Family Mediation

“Very useful course which had significant impact on mediation generally.”
Trisha Lowe, Mediator, Gwent Family Mediation

“Great and challenging! Thanks.”
Simon Cook, Mediator, Gwent Family Mediation

“Brilliant! Best training I have had for a v.long time.”
Kerry Passalacqua, Manager, West Wales Mediation

“Very well presented. Very enjoyable. Thank you for the training. I really enjoyed it and learnt a lot. You packed a lot in to two days. Hope to do more training with you in the future”
Stephanie Leibbrandt, Manager, Gloucester Mediation

Accredited Mediation Training

NOCN Recognised Centre


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