Workplace Mediation Conversion Course for Civil & Commercial Mediators

The course content will focus on resolving disputes and conflict in the workplace. Grievance and Discipline procedures changed on the 6th April 2009 with the implementation of ACAS´s revised Code of Practice. The emphasis is on resolution and problem solving with mediation cited as a step prior to formal procedure.

What does this course offer?

Our model focuses on interpersonal conflict and relationship rebuilding and repair. The course offers a practical introduction to transformative mediation. The course will deal with issues such as bullying and harassment and how to help people step back from complaints, formal procedures and threat of investigation. Employers want to maintain and strengthen working relationships as well as get practical win-win outcomes. The course offers a model of mediation which has changed the field of workplace mediation: a model that repairs and rebuilds working relationships.

The course will help you understand how mediation fits with and supports policies such as bullying & harassment, fairness & dignity, equality and diversity, performance management, sickness & absence and stress management.

You will have the confidence to conduct intake and assessments with Human Resources and referring managers, work with union representatives, manage allegations of bullying and accusations of policy and procedures breach within organisations.

Accredited Mediation Training & CPD Points

This course offers accreditation for Units 1 and 2 of our Certificate in Mediation Skills accredited through the Open College Network.

We are applying for CPD points.

Workplace Mediation

This two day conversion course is designed to give confidence to civil & commercial mediators in working with interpersonal conflict in the workplace. The course builds on existing mediation training and experience and aims to broaden practice.
 
By the end of the programme participants will be able to

• To understand the legislative context for workplace mediation
• To understand the standard and organic dispute resolution options within the workplace
• To conduct assessment and intake with HR and local managers
• To recognise the content, relations and processes of conflict in the workplace
• Overcome resistance to mediation within an organisational setting and engage people in a win/win approach to their conflicts
• Understand the impact of conflict management styles within line management structures
• Understand the relationship between interpersonal power and structural power in workplace conflict
• To rebuild and repair working relationships through a relational mediation process
• To understand mediable and non-mediable issues within the workplace setting.

Venue & Location

We can run in-house courses at your offices or set up an open programme in your area.

Contact us for more information on 0800 028 3866 or training@stevehindmarsh.co.uk.

Course Title Duration In-company Contact

Workplace Mediation 2 days Please contact 0800 028 3866 training@stevehindmarsh.co.uk