Mediation training, services and courses

Online Mediation & Conflict Training

• Options: 45 mins - 3 hours
• £45-495+VAT

Expertise, insights and the wisdom that comes from 20 years experience. An unrivalled breadth and depth of mediation and conflict work with all sectors of society and some of the UK's biggest global brands and institutions.

Online National Certificate in Mediation Skills (6 day)

• 6 day course
• £1640+VAT

This course gives the positive behaviours, skills and confidence to prevent, resolve and transform disputes and conflicts.

Online - 05-07 & 19-21 March 2024

National Certificate in Mediation Skills (6 day)

• 6 day course
• £1640+VAT

This course gives the positive behaviours, skills and confidence to prevent, resolve and transform disputes and conflicts.

Online - 05-07 & 19-21 March 2024

Birmingham - 05-07 & 19-21 March 2024

Bristol - 05-07 & 19-21 March 2024

Cardiff - 05-07 & 19-21 March 2024

London - 05-07 & 19-21 March 2024

Newcastle upon Tyne - 05-07 & 19-21 March 2024

National Certificate in Mediation Skills (5 day)

• 5 day course
• £1580+VAT

This course gives the positive behaviours, skills and confidence to prevent, resolve and transform disputes and conflicts.

Online - 05-06 & 19-21 MARCH 2024

Online Core Mediation Skills

• 2 days
• £580+VAT

Core Mediation Skills takes you step by step through a complete mediation case from start to finish.

Online Core Mediation Skills - 05-06 March 2024

Core Mediation Skills

• 2 days
• £580+VAT

Core Mediation Skills takes you step by step through a complete mediation case from start to finish.

Online - 05-06 March 2024

Birmingham - 05-06 March 2024

Bristol - 05-06 March 2024

Cardiff - 05-06 March 2024

London - 05-06 March 2024

Newcastle-upon-Tyne - 05-06 March 2024

Conversations on Race and Difference

• 1 day
• In-house

Practical skills and profound insights for important conversations.

Essential Mediation Skills

• 4 hour course
• £385+VAT

If you are expected to mediate conflicts on a daily basis but don't have the job title of 'mediator' then this four hour induction into mediation and conflict skills will boost your confidence and success.

Upgrade to National Certificate in Mediation Skills

• 3-5 day course
• £1320+VAT

If you have attended a mediation short course and want to upgrade your learning to a full qualification this course provides a range of flexible options to secure the National Certificate in Mediation Skills.

Mediator CPD (Continuing Professional Development)

• 12 hour course
• £1440+VAT

The Mediator CPD package covers 12 hours direct contact time and provides another 3 hours additional CPD throughout the year. We provide this through highly interactive and tailored online training.

Mediation Skills Overview

• 1 day course
• £465+VAT

The Mediation Skills course gives a working grasp of the challenges of mediating conflict. Providing answers to questions on impartiality, confidentiality and securing solutions when managing HR responsibilities and business risks.

Mediation Skills for Managers

• 3 day course
• £880+VAT

Mediation Skills for Managers gives managers the skills to provide a quick and positive option to resolve conflicts.

Online - 05-06 March 2024

Complaints Mediation

• 2 day course
• £580+VAT

The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The course offers skills which can be used at any stage of the complaint process.

Managing Conflict in Working Relationships

• 1 day course
• £465+VAT

This one day course offers key skills and approaches from mediation to help you manage your own and others conflicts. This course gives the positive behaviours, skills and confidence to secure mutual solutions in difficult situations.

Workplace Mediation Conversion Course

• 3 day course
• £880+VAT

The Workplace Mediation Conversion Course will give you the skills and confidence to move your practice into this growing sector.

Advanced Mediation Training

• 2 day course
• £960+VAT

Discover why we are the training provider of choice for some the UK's busiest and most experienced mediators. We have helped highly experienced mediators gain profound insights and realisations about actions that could have resolved their most challenging cases.

Difficult Conversations Training

• 1 day course
• £ POA

Avoidance is most common UK conflict management style. Strong feelings, worry over confrontation and a preference for email can push what needs to be talked about to the side.

Transformative Mediation Training

• 1-5 day course
• £0+VAT

Transformative mediation courses ranging from a one day introduction to a five day professional standard. Learn from a transformative mediation practitioner with 15 years experience in delivering transformative mediation services and training in the workplace and a wide range of sectors and contexts.

Team & Group Mediation Training

• 1 day course
• £665+VAT

Adapt and strengthen your mediation skills to work with group dynamics in high performing teams, virtual teams and matrix management.  A team dispute will be brought to life involving several parties.

Online Mediation Training – Introduction to Mediation

• 45 minute course
• £165+VAT

Acquire skills and techniques from your screen. This rich, insightful session is for experienced people managers & HR professionals who are already informally mediating and have no previous mediation training. The course covers common pitfalls and solutions when resolving conflicts.

Online Mediation Training – Working with Resistance to Mediation

• 45 minute course
• £165+VAT

Getting people into mediation can be a stumbling block for clients, participants, referrers and mediators. Here we bring the most effective strategies to life. Bringing new perspectives and approaches to the notion of resistance.

Online Mediation Training – Asking Great Questions

• 45 minute course
• £165+VAT

If you are wanting better quality information, or building better relationships, this course will overhaul one of our fundamental communication strategies. Organisations want results and solutions quickly which leads us to elegant, sophisticated solution focused questions. This course shows how to get the best out of such questions and also why they may only access 30% of the value available in the conversation.

Workplace Mediation Webinar

• 45 minute course
• £165+VAT

Acquire skills and techniques from your screen. This rich, insightful session is for experienced people managers & HR professionals who are already informally mediating and have no previous mediation training. The course covers common pitfalls and solutions when resolving conflicts.

Empathy Training

• 3 hour course
• £385+VAT

Empathy is a fundamental resource that adds value in all areas ranging from leadership to sales. Empathy is something you can learn and acquire. You are naturally hard-wired for it and it can be developed and strengthened.

Collaboration

• 2 day course
• £880+VAT

Collaboration is often expected and supported at a process or procedural level. The mechanics of collaboration are often overlooked at a skills level. Collaborative skills and relationship processes can support restructuring, simplification, R&D and organisational change.

Mastery and Excellence in Mediation

• 3 hour course
• £540+VAT

This course offers individual, tailored attention from leading experts. The training is delivered online with role-play actors.

Child & Adult Social Care Complaints Mediation Training

• 6 day course
• £1640+VAT

Twenty-five years experience in resolving disputes, complaints and conflicts with vulnerable stakeholders and service users with complex needs. We can share our in-depth experience and expertise.

Call Centre Complaint Resolution

• 1 day course
• £465+VAT

Maintain the value in customer relationships even when things get difficult. We'd like to share our experience.

Collaborative Negotiation Skills

• 2 day course
• £585+VAT

Negotiation can easily slip into a 'them and us' situation, with each side fighting to gain value at the expense of the other side. Winning the deal and losing or damaging the relationship can result in further hidden losses down the line. Collaborative negotiation creates value for both sides whilst maintaining and strengthening the relationship.