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Speech Marks

About Us

The Team

A group of expert mediators and trainers who care deeply about working relationships and are passionate about conflict competence. We have been providing accredited mediation training for sixteen years, making improvements with each course, drawing on our challenging mediation case experience, identifying best practice and integrating the latest research.

On word of mouth recommendation we have retrained delegates and organisations who have been previously trained by over a dozen of the UK’s leading specialist workplace mediation providers. This is a significant achievement given the level of satisfaction with their previous training provider. We are the provider of choice for the UK’s busiest and most experienced mediators, offering significant value and boosting both performance and motivation.

Importantly we have listened to our clients and learners and found out what works best for them. This mix of market-leading expertise and ‘what works’ attention for our clients has lead to strong, effective relationships with our clients.


Steve Hindmarsh is one of the UK’s leading mediation trainers. Steve has been mediating and providing accredited mediation training for fifteen years. He has trained over 2,200 people in skills to mediate or resolve conflict and has over 2,700 hours mediating and resolving conflict. He has delivered mediation courses for over 200 organisations in UK and Europe and trained accredited mediator teams for over 80 in-house mediation services. Steve coaches and develops new mediation trainers.


All our associates offer the expertise and experience that comes from a minimum of ten years mediating and training mediators. Our practitioners carry active workplace mediation case loads.

Training to be a mediator is a challenging and rewarding experience and our trainers are adept at supporting you in getting the most from this powerful opportunity. All our trainers have a qualification in learning or training. Importantly all our trainers and mediators are deeply passionate about their work on both personal and professional levels. Our team offer a powerful and inspiring mix of practical experience, effective technique and insightful feedback.

All our trainers demonstrate their mediation skills live on the course; working through each stage of the mediation process giving you a real life working model based on actual case experiences.

Get in touch

Rapid response helps de-escalate and prevent further damage. We aim to have a mediator with you in 5 working days. We appreciate such situations can be volatile and unpredictable, so there are no cancellation fees.

Contact Us