Call Centre Complaint Resolution
“I’ve been involved in complaints handling for around 20 years and this is first time I’ve come across something different that is genuinely valuable and useful.”
Senior manager, complaints handling agency.
Maintain the value in customer relationships even when things get difficult. Resolve at first contact, secure better outcomes, strengthen staff motivation and resilience. We’d like to share our experience, get in touch 0800 028 3866.
Terms & Conditions
Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course = 15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.
You can transfer a place on a course to a substitute delegate free of charge.
The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%
Cancellations must be received in writing via email to firstname.lastname@example.org and must contain the full booking details including organisation name, booking and delegate contact details.
For full terms and conditions please see Terms and conditions page.