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Call Centre Complaint Resolution

  • 1 day course
  • £465+VAT

“I’ve been involved in complaints handling for around 20 years and this is first time I’ve come across something different that is genuinely valuable and useful.”

Senior manager, complaints handling agency.

Maintain the value in customer relationships even when things get difficult. Resolve at first contact, secure better outcomes, strengthen staff motivation and resilience. We’d like to share our experience, get in touch 0800 028 3866.

 

Terms & Conditions

PAYMENT:

Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.

TRANSFERS:

The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course = 15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.

SUBSTITUTE DELEGATES:

You can transfer a place on a course to a substitute delegate free of charge.

CANCELLATIONS:

The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to training@stevehindmarsh.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page.

Want us to deliver this course in-house?

Setting up an in-house mediation service can be a highly successful investment. We offer a complete package of training and support on an on-going basis, tailored to your business and culture.

Book in house training

Booking in house training for: Call Centre Complaint Resolution

  • Step 1: Complete your details


  • Step 2: Submit your details and we'll be in touch to confirm your booking

Booking for: Call Centre Complaint Resolution

  • 1 day course
  • £465+VAT

  • Step 1: Complete your details


  • Step 2: Submit your details and we'll be in touch to arrange payment and confirm your booking

Your town not on the list? Register your interest for a future event near you.

Register your interest

Register interest: Call Centre Complaint Resolution

  • Step 1: Complete your details

  • Select one or more counties you would be interested in attending this course.

  • Step 2: Submit your details and we'll be in touch

Speech marks

What our clients say about us...

“Brilliant. Exceeded all expectations.”

Carole Proctor, HR Advisor, Yorkshire Coast Homes.

“Excellent course.”

Prison Officer, HMP Eastwood Park

“Excellent course.”

Marianne Stout, HR Manager, The National Archives

“Intensive, challenging, thought provoking, but highly responsive to individual and group needs. I did not lose focus once during 6 days of intense concentration – which is an indicator for me of how much I was fully engaged...”

Gabrielle Ward, RCN ER Advisor, GMB workplace steward, training advocate

“Very insightful. Enjoyed the course and feel more confident when dealing with conflicts and confrontation.”

Custody Officer, Private Sector Client

“Very enjoyable and looking forward to utilising skills.”

Clare Clark, Advice Manager, UWE Student Union Advice Centre

Get in touch

Rapid response helps de-escalate and prevent further damage. We aim to have a mediator with you in 5 working days. We appreciate such situations can be volatile and unpredictable, so there are no cancellation fees.

Contact Us