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Complaints Mediation

  • 2 day course
  • £550+VAT

The Complaints Mediation course is for organisations or individuals wanting to offer mediation as part of their complaints procedures. The course offers skills which can be used at any stage of the complaint process. Suitable for complaints managers, Ombuds, regulatory bodies, complaints commissions, PALS, practice managers, health advocates, student experience officers, student services staff, registrars and staff responsible for improving the patient, customer or student experience.

This course can also be offered as a one day, three day or full certificate course. See our Community Relationships page for more feedback on complaints courses.

Want us to deliver this course in-house?

Setting up an in-house mediation service can be a highly successful investment. We offer a complete package of training and support on an on-going basis, tailored to your business and culture.

Book in house training

Booking in house training for: Complaints Mediation


  • Step 1: Complete your details


  • Step 2: Submit your details and we'll be in touch to confirm your booking

Booking for: Complaints Mediation

  • 2 day course
  • £550+VAT

  • Step 1: Complete your details


  • Step 2: Submit your details and we'll be in touch to arrange payment and confirm your booking

Your town not on the list? Register your interest for a future event near you.

Register your interest

Register interest: Complaints Mediation


  • Step 1: Complete your details

  • Select one or more counties you would be interested in attending this course.

  • Step 2: Submit your details and we'll be in touch

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What our clients say about us...

Get in touch

Rapid response helps de-escalate and prevent further damage. We aim to have a mediator with you in 5 working days. We appreciate such situations can be volatile and unpredictable, so there are no cancellation fees.

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