Online Mediation Training – Working with Resistance to Mediation
Mediation is an ideal common sense option for differences and disagreements. Ask anyone how they would resolve a disagreement and most will say – sit down and talk it out. As soon as we are in conflict, sitting in the room with the other person is the last thing we want to do.
This course unlocks the dynamics of resistance and gives you powerful strategies and a radical re-think on the nature of resistance.
The course is restricted to six participants to ensure your questions are answered.
Available as a live session facilitated online £35 + VAT.
Available as on demand watch anytime anywhere £25 + VAT.
Card payments can be made against the invoice online.
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Why go on this course?
We have an incredibly high take up rate and engagement rate on mediation. We reveal the strengths and secrets behind our model and approach.
Who is it for?
For anyone with responsibility for resolving issues – team leaders, supervisors, line managers, reporting officers, HR advisors, HR business partners, union reps, harassment contact officers, equality & diversity advisors, complaints officers, contracts managers and customer relations managers.
Online mediation training offers both convenience and savings and gives you techniques and strategies to take away and use immediately.
Key skills, questions and techniques to overcome resistance:
- Resistance is fertile (to paraphrase the Daleks!)
- How to deal with a flat no!
- Engaging quiet, silent and unforthcoming participants
- Getting adversarial, entrenched and intransigent people on board
- Accessing the unspoken quality which is the key ingredient
- Ensuring choice rather than coercion
- Key techniques to change conflict thinking
- Accessing the positive in negative situations.
You will receive a copy of the presentation materials.
The webinar is easy to access and participate in. You can just observe if you wish or take an active part in the session.
What do you need?
- a connection to the internet
- a lap top or PC with a webcam, either built in or attached
- if you are in a busy work environment then a headset with a microphone would be ideal.
We will send you an email invitation on the morning of the webinar which will contain directions on how to join the webinar and download the course materials.
For on-demand we will send you a link for you to access anytime, anywhere.
Contact us for our full range of mediation training online webinars – send email.
Terms & Conditions
Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course = 15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.
You can transfer a place on a course to a substitute delegate free of charge.
The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%
Cancellations must be received in writing via email to firstname.lastname@example.org and must contain the full booking details including organisation name, booking and delegate contact details.
For full terms and conditions please see Terms and conditions page.